Online Mediation in the Field of Trade: Qualitative Analysis from the Experience of Some Countries Around the World and Lessons Learned in Vietnam
DOI:
https://doi.org/10.55908/sdgs.v12i1.2483Keywords:
arbitration, commercial mediation, online mediation, legal regulations, world experienceAbstract
Background: The Industrial Revolution has promoted the development of the digital economy and e-commerce. This also leads to an increase in disputes related to online transactions. From the above issue, the legal corridor regulating issues related to online mediation activities has initially formed and developed strongly in a number of countries such as India, Japan, and European Union countries. However, from the perspective of Vietnamese law, this form of mediation is still quite new, and it will take time to develop regulatory policies related to this issue.
Research Methods: Within this article, to clarify the research issues, the authors used the following specific research methods: (i) Qualitative Research methods, (ii) Exploratory research method; (ii) Inductive and deductive methods; Statistical and synthetic methods; (iii) Comparative method.
Results: Through reasearch, the authors show some results achieved when applying online dispute resolution methods in the European Union, India and Japan. From there, we summarise some experiences when applying online mediation in Vietnam in the current context of digital transformation.
Conclusion: In the context that Vietnam is implementing judicial reform, the use of technology to serve in trial work is necessary. However, current legal regulations related to online trial and mediation in Vietnam have not been specified and guaranteed legality yet. From those, with the implementation of technology applied in trials, conducting online mediation in some countries will be one of the useful experiences, helping Vietnam perfect its legais mechanism in the future.
References
Anil Xavier (2016). Mediators for Company Disputes in India How effective will this be? http://mediationblog.kluwerarbitration.com/2016/09/30/mediators-company-disputes-india-effective- will/?doing wp cron" 1593129037.7485539913177490234375, accessed June 8, 2023.
C. Rule & A. Schmitz (2017), The New Handshake: Online Dispute Resolution and the Future of Consumer Protection, Chicago, IL, American Bar Association.
Dv. Prashant Mali (2015), Electronic Evidence/ Digital Evidence & Cyber Law in India, https://www.linkedin.com/pulse/electronic-evidence-digital-cyber-law-india-adv-prashant-mali-, accessed May 10, 2023.
Dao Ba Minh (2021), Thực trạng áp dụng phương pháp giải quyết tranh chấp bằng trọng tài và hòa giải trực tuyến ở EU (Current status of applying dispute resolution methods by online arbitration and mediation in the EU), Nghe Luat journal, no. 7.
Ethan Katsh & Janet Rifkin (2001), Dispute Resolution: Resolving Conflict in Cyberspace, Wiley, 2001
Vietnam E-Commerce Association (VECOM). Vietnam E-commerce Index Report 2021
H. Plecher (2020), Statista, 2020, Literacy rate https://www.statista.com/statistics/271335/ literacy-rate-in-indial, accessed June 23, 2023.
Ha Cong Anh Bao, Hòa giải trực tuyến ở Nhật Bản và một số đề xuất cho Việt Nam (Online mediation in Japan and some proposals for Vietnam), Journal of Northeast Asian Studies, No. 12 (238).
Ha Cong Bao Anh, Hòa giải trực tuyến ở Ấn Độ và một số đề xuất cho Việt Nam (Online mediation in India and some suggestions for Vietnam), Journal of India and Asian Studies, No. 1/2021.
Laila Ollapally Information Economy Division, METI, 2017 Establishing a Base for Data-Driven Society in Japan (Market Research for E-Commerce), METI Report 2017, 2018.
M. Govindarajan (2016), the companies (mediation and conciliation) rules, 2016 -an overview, https://www.taxmanagementindia.com/visitor/detail article.asp?ArticleID=6992, accessed June 29, 2023.
Nguyen Thanh Minh Chanh (2021), Thúc đẩy giải quyết tranh chấp trực tuyến ngoài Tòa án trong thương mại điện tử tại Việt Nam (Promoting online dispute resolution outside of court in e-commerce in Vietnam), https://tapchitoaan.vn/thuc-day-giai-quyet-tranh-chap-truc- online-foreign-toa-an-trong-thuong-mai-dien-tu-tai-viet-nam, accessed July 28, 2023.
Nguyen Ngoc Ha (2021), Nghiên cứu tổng quan về phương thức hòa giải trực tuyến trong giải quyết tranh chấp thương mại có yếu tố nước ngoài (Overview research on online mediation methods in resolving commercial disputes with foreign elements), Presentation at the Conference "The current state of law and practical application of settlement Resolving commercial disputes by online arbitration and mediation”, 2021
Nguyen Huong (2020), Hòa giải trực tuyến trong giải quyết tranh chấp thương mại (Online mediation in resolving commercial disputes), https://vicmc.vn/hoa-giai-truc-tuyen-trong-giai-quyet-tranh-chap-thuong-mai/, retrieved updated on July 17, 2023.
Nguyen Dang (2020), Bùng nổ xu hướng mua sắm trực tuyến tại Ấn Độ [Exploding online shopping trend in India], https://laodong.vn/cong-nghe/bung-no-xu-huong-mua-sam-truc- tuyen-tai-an- do-1175448.ldo, accessed July 28, 2023.
Phan Trung Hien (2022), Để hoàn thành tốt luận văn ngành luật (To successfully complete the law thesis), Su That National Political publisher.
Tran Le Dang Phuong & Nguyen Thanh Phuong (2023), Hoạt động hòa giải trực tuyến từ kinh nghiệm một số quốc gia trên thế giới và bài học với Việt Nam trong bối cảnh chuyển đổi số (Online mediation activities from the experience of some countries around the world and lessons for Vietnam in the context of digital transformation), scientific conference proceedings: "Award Friendly resolution of investment disputes: Mediation and other methods, Vietnam Foreign Trade University, August 11, 2023.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Nguyen Thanh Phuong, Tran Thanh Khoe
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors who publish with this journal agree to the following terms:
1. Authors who publish in this journal agree to the following terms: the author(s) authorize(s) the publication of the text in the journal;
2. The author(s) ensure(s) that the contribution is original and unpublished and that it is not in the process of evaluation by another journal;
3. The journal is not responsible for the views, ideas and concepts presented in articles, and these are the sole responsibility of the author(s);
4. The publishers reserve the right to make textual adjustments and adapt texts to meet with publication standards.
5. Authors retain copyright and grant the journal the right to first publication, with the work simultaneously licensed under the Creative Commons Atribuição NãoComercial 4.0 internacional, which allows the work to be shared with recognized authorship and initial publication in this journal.
6. Authors are allowed to assume additional contracts separately, for non-exclusive distribution of the version of the work published in this journal (e.g. publish in institutional repository or as a book chapter), with recognition of authorship and initial publication in this journal.
7. Authors are allowed and are encouraged to publish and distribute their work online (e.g. in institutional repositories or on a personal web page) at any point before or during the editorial process, as this can generate positive effects, as well as increase the impact and citations of the published work (see the effect of Free Access) at http://opcit.eprints.org/oacitation-biblio.html
• 8. Authors are able to use ORCID is a system of identification for authors. An ORCID identifier is unique to an individual and acts as a persistent digital identifier to ensure that authors (particularly those with relatively common names) can be distinguished and their work properly attributed.
