Job satisfaction of public workers in northern peru during the covid-19 pandemic




Job satisfaction, public workers, municipality, Tumbes


Objective: The objective of the study was to determine the job satisfaction of public workers in the provincial municipalities of the Tumbes region (Peru).

Method: The method used was a descriptive, non-experimental cross-sectional design. The sample consisted of 319 male and female workers from the 3 provincial municipalities. A sociodemographic questionnaire and the Job Satisfaction Questionnaire were used as data collection instruments.

Results: The results showed that only 10% of the participants had high job satisfaction. Within the dimensions, the majority showed low satisfaction (67%) with the remuneration received. No significant differences were found between men and women with respect to job satisfaction, and those with permanent employment status had lower levels than those who work on a temporary basis.

Conclusions: It is concluded that most of the personnel working in the provincial municipalities of the Tumbes region have low levels of job satisfaction, so it is important to develop programs aimed at strengthening the bond and favorable attitude of workers with the institution where they work.


Abarca Arias, Y. M., Apaza Pinto, Y. T., Carrillo Cusi, G. G., & Espinoza Moreno, T. M. (2021). Emotional intelligence and job satisfaction in nurses of a Regional Hospital in Arequipa. Cuban Journal of Nursing, 37.

Adeniji, A. A., Osibanjo, A. O., Iruonagbe, T. C., Olawande, T., Ibidunni, A. S., & Olokundun, M. A. (2019). From Job Satisfaction to Organizational Commitment: The Mediating Influence of Perceived Treatment of Diversity among Nigeria's Public Healthcare Employees. Open access Macedonian journal of medical sciences, 7(12), 2031-2035. DOI:

Afulani, P., Nutor, J., Agbadi, P., Gyamerah, A., Musana J., Aborigo, R., Odiase, O., Getahun, M., Ongeri, L., Malechi, H., Obimbo M., Arhinful, B., Kelly, A., Awoonor-Williams, J. (2021). Job satisfaction among healthcare workers in Ghana and Kenya during the COVID-19 pandemic: Role of perceived preparedness, stress, and burnout. PLOS Glob Public Health, 1(10), e0000022. DOI:

Aliaga-Zamora, G. J., Delgado-Céspedes, V. H., Romero-Cueva, Y. J., Cholán-Valdez, O. R., & Rondon-Jara, E. (2022). Psychosocial risk components and job satisfaction in nurses of a Hospital in Cajamarca, Peru. Revista Cubana de Enfermería, 38(3), 1-14.

Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18. DOI:

Alonso Martín, P. (2008). Comparative study of job satisfaction in management personnel. Revista de Psicología del Trabajo y de las Organizaciones, 24, 25-40. DOI:

Arias, J., & Covinos, M. (2021). Research design and methodology. Arequipa: Enfoques Consulting.

Aziz, H. M., Othman, B. J., Gardi, B., Ahmed, S. A., Sabir, B. Y., Ismael, N. B., Hamza, P. A., Sorguli, S., Ali, B. J., Anwar, G. (2021). Employee Commitment: The Relationship between Employee Commitment And Job Satisfaction. Journal of Humanities and Education Development, 3(3), 54-66. DOI:

Bhardwaj, A., Mishra, S., & Jain, T. K. (2021). An analysis to understanding the job satisfaction of employees in banking industry. Materials Today: Proceedings, 37, 170-174. DOI:

Bellido Medina, R. S., Morales Palao, B., Gamarra Castellanos, M. E., & Calizaya López, J. M. (2021). Job satisfaction in times of Covid-19 in local government collaborators in Arequipa. Universidad Ciencia y Tecnología, 25(108), 4-11. DOI:

Cabanillas-Rojas, W. (2020). Behavior and spread of covid-19 in peru: a framework for the design behavioral public health interventions. SciELO Preprints. DOI:

Carrillo-García, C., Solano-Ruíz, M. del C., Martínez-Roche, M. E., & Gómez-García, C. I. (2013). Job satisfaction among health care workers: the role of gender and age. Revista Latino-Americana de Enfermagem, 21(6), 1314-1320. DOI:

Castañeda-Aguilera, E., & García de Alba-García, J. E. (2022). Prevalence of professional burnout syndrome (burnout) and associated variables in specialist physicians. Revista Colombiana de Psiquiatría, 51, 41-50. DOI:

Castañeda-Santillán, L. L., & Sánchez-Macías, A. (2022). Job satisfaction and burnout in teaching staff. RETOS. Journal of Management Science and Economics, 12, 230-246. DOI:

Castellares, R., & Huaranca, M. (2022). The public worker in Peru.

Chen, J., & Sun, X.-H. (2009). The relationship research among organizational commitment, employee satisfaction and work performance. 2009 International Conference on Management Science and Engineering - 16th Annual Conference Proceedings, ICMSE 2009, 619-624. DOI:

Chiang Vega, M. M., Riquelme Neira, G. R., & Rivas Escobar, P. A. (2018). Relationship between Job Satisfaction, Job Stress and its Outcomes in Workers of a Charity Institution in the Province of Concepción. Science & Work, 20(63), 178-178-186. DOI:

Chiang Vega, M. M., Salazar Botello, C. M., Huerta Rivera, P. C., & Núñez Partido, A. (2008). Organizational climate and job satisfaction in state sector organizations (public institutions) development, adaptation and validation of instruments. Universum. Journal of Humanities and Social Sciences, 2(23), 66-85. DOI:

Chiang Vega, M. M., Salazar Botello, C. M., Martín Rodrigo, M. J., & Nuñez Partido, A. (2011). Organizational climate and job satisfaction. A comparison between high and low complexity public hospitals. Salud de los Trabajadores, 19(1), 5-16.

Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007). Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92(4), 909-927. DOI:

Cortez-Silva, D. M., Campana Mendoza, N., Huayama Tocto, N., & Aranda Turpo, J. (2021). Job satisfaction and burnout syndrome in teachers during COVID-19 pandemic confinement. Propósitos y Representaciones, 9(3), 11. DOI:

Diakos, G., Koupidis, S., & Dounias, G. (2022). Measurement of job satisfaction among healthcare workers during the COVID19 pandemic: A cross-sectional study. Medicine International, 3(1), 2. DOI:

Eguchi, H., Hino, A., Inoue, A., Tsuji, M., Tateishi, S., Ando, H., Nagata, T., Matsuda, S., & Fujino, Y. (2021). Effect of Anxiety About COVID-19 Infection in the Workplace on the Association Between Job Demands and Psychological Distress. Frontiers in Public Health, 9. DOI:

Farh, J.-L., Hackett, R. D., & Liang, J. (2007). Individual-Level Cultural Values as Moderators of Perceived Organizational Support-Employee Outcome Relationships in China: Comparing the Effects of Power Distance and Traditionality. Academy of Management Journal, 50(3), 715-729. DOI:

Gasparini, L., Arcidiácono, M., Carella, L., Puig, J., Gluzmann, P., & Brassiolo, P. (2015). Public employment in latin america. Evidence from household surveys. El Trimestre Económico, 82(328), 749-784. DOI:

Gestion (2021, May 13). The labor situation one year after the pandemic.

Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: test of a theory (Vol. 16). DOI:

Hernández Junco, V., Quintana Tápanes, L., Mederos Torres, R., Guedes Díaz, R., & García Gutiérrez, B. N. (2009). Motivation, job satisfaction, leadership and its relationship with service quality. Cuban Journal of Military Medicine, 38, 0.

Holguin Morales, Y., & Contreras Camarena, C. (2020). Staff job satisfaction in the Nephrology Service of the Hospital Guillermo Kaelin de la Fuente (Villa María) in 2019. Horizonte Médico (Lima), 20. DOI:

Ibrahim, F., Samsudin, E. Z., Chen, X. W., & Toha, H. R. (2022). The Prevalence and Work-Related Factors of Burnout Among Public Health Workforce During the COVID-19 Pandemic. Journal of occupational and environmental medicine, 64(1), e20-e27. DOI:

Johnson, E. R., & Whillans, A. v. (2022). The Impact of the COVID-19 Pandemic on the Satisfaction of Workers in Low-Wage Jobs (No. 23-001).

Judge, T. A., Bono, J. E., Ilies, R., & Gerhardt, M. W. (2002). Personality and leadership: A qualitative and quantitative review. Journal of Applied Psychology, 87(4), 765-780. DOI:

Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127(3), 376-407. DOI:

Kitsios, F., & Kamariotou, M. (2021). Job satisfaction behind motivation: An empirical study in public health workers. Heliyon, 7(4), e06857. DOI:

Locke, E. A. (1969). What is job satisfaction? In Organizational Behavior and Human Performance (Vol. 4, Issue 4). DOI:

Makowicz, D., Lisowicz, K., Bryniarski, K., Dziubaszewska, R., Makowicz, N., & Dobrowolska, B. (2022). The impact of the COVID-19 pandemic on job satisfaction among professionally active nurses in five European countries. Frontiers in Public Health, 10. DOI:

Mar Orozco, C. E., Barbosa Moreno, A., & Molar Orozco, J. F. (2020). Research methodology. Methods and techniques. Patria educacion.

Obiunu, J. J., & Yalaju, J. O. (2020). Influence of emotional intelligence, interpersonal communication and job satisfaction on the job performance of staff in Chevron Nigeria limited, warri, Delta state Nigeria. Academic Journal of Interdisciplinary Studies, 9(4), 160-167. DOI:

Otzen, T., & Manterola, C. (2017). Sampling Techniques on a Study Population. International Journal of Morphology, 35, 227-232. DOI:

Park, J., & Ahn, Y. (2022). Government Employees' Experience and Expectation of COVID-19 Hardships: The Moderating Role of Gender and Race in the United States. The American Review of Public Administration, 52(1), 15-35. DOI:

Pecino, V., Mañas, M. A., Díaz-Fúnez, P. A., Aguilar-Parra, J. M., Padilla-Góngora, D., & López-Liria, R. (2019). Organisational Climate, Role Stress, and Public Employees' Job Satisfaction. International journal of environmental research and public health, 16(10), 1792. DOI:

Quispe R., & Paucar S. (2020). Job satisfaction and organizational commitment of teachers in a public university in Peru. Apuntes Universitarios. Revista de Investigación, 10(2), 64-83. DOI:

Rodríguez, M., & Mendivelso, F. (2018). Cross-sectional research design. Revista medica sanitas, 21(3), 141-146. DOI:

Singh, T., Kaur, M., Verma, M., & Kumar, R. (2019). Job satisfaction among health care providers: A cross-sectional study in public health facilities of Punjab, India. Journal of family medicine and primary care, 8(10), 3268-3275. DOI:

Silva, C. A. da, & Rosa, F. S. da. (2022). Control and motivation in task performance of public servants at home office in the face of the COVID-19 pandemic. Revista de Gestão. DOI:

Silva, R. R. R. V., Barbosa, R. E. C., Silva, N. S. S. S., Pinho, L. de., Ferreira, T. B., Moreira, B. B. B., Brito, M. F. S. F., & Haikal, D. S. (2021). Pandemic of COVID-19: dissatisfaction with work among teachers in the state of Minas Gerais, Brazil. Ciência & Saúde Coletiva, 26(Ciênc. saúde coletiva, 2021 26(12)), 6117-6128. DOI:

Spector, P. (1997). Job Satisfaction: Application, Assessment, Causes, and Consequences. SAGE Publications, Inc. DOI:

Sudiardhita, K. I. R., Mukhtar, S., Hartono, B., Sariwulan, T., & Nikensari, S. I. (2018). The effect of compensation, motivation of employee and work satisfaction to employee performance PT. Bank XYZ (Persero) Tbk. Academy of Strategic Management Journal, 17(4), 1-14.

Tay, lee chin, & Hon, wei leow. (2022). Public servants job satisfaction during the time of covid-19 in maldives. Tianjin Daxue Xuebao/ Journal of Tianjin University Science and Technology, June.

Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology, 83(3), 486-493. DOI:




How to Cite

Ezcurra-Zavaleta, G. A. ., Ruiz-Montealegre, A. A., Saavedra-López, M. A. ., Calle-Ramírez, X. M., & Hernandez, R. M. (2023). Job satisfaction of public workers in northern peru during the covid-19 pandemic. Journal of Law and Sustainable Development, 11(1), e0269.

Most read articles by the same author(s)